1. Can I place orders for International addresses?
Yes, in check out process there are plenty of fields for extended addresses as well
as a pull down menu listing all countries we ship to.
2. Do you offer gift boxes?
Yes, on the item's detailed page you will be given the option to add a gift box
and/or gift messaging to all applicable items. Some items are not available for
gift boxing due to their size or weight.
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1. How do I find sizing information?
For help in selecting the right sizes for clothing, we have created handy sizing
charts. A link to the apparel fit chart is available on the apparel product detail
page for your convenience.
For additional information on fabrics, fit and information on specific item qualities,
contact Customer Service at 1-510-592-7777. Or you may connect to us through Live
2. How do I know how a certain item size is running?
Unless noted otherwise, clothing items will be easily sized by using our handy sizing
chart. Please feel free to contact our Customer Service department at 1-510-592-7777
if you have questions or sizing concerns that cannot be answered with the chart.
3. How do I know if an item is in stock?
If an item is on back order, a notation will appear in your shopping bag. The notation
will say, "Backordered" and provide an approximate date that we are expecting our
next shipment. Please note that it takes an additional 7-10 days for you to receive
the merchandise after we have received it in our distribution center. If the item
is in stock a notation will appear below the quantity field on the item page.
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1. Is your site secure?
Yes, At MySalwar.com we use SSL (Secure Socket Layering) 128-bit encryption to protect
your information as it travels over the Internet. We also hold a secure key, or
digital certificate, through Digital Signature Trust. This key ensures that we are
who we say we are and that any data exchanged online is protected from theft and
tampering. Consumer protection laws protect you against any unauthorized use of
your credit card. If you suspect any illegal use of your card, call your issuing
bank immediately to make sure your rights are protected.
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1. Attention residents of Alaska & Hawaii
For the standard "ground" delivery fee, we will ship by U.S. Airmail. This type
of shipment takes up to 2 weeks.
Otherwise, you may choose between Federal Express overnight or 2nd day delivery
services. Please add one day to the expedited delivery time frame.
The shipping cost will be the standard delivery fee plus $19.00 for the 2nd day
service. For the next day service the standard delivery fee plus $23.00 will apply.
2. How do I check or track my order status?
You can check your order and shipping status by clicking
Please contact us in Live Chat or at 1-510-592-7777. We would be happy to check
your shipment status and track any packages out for delivery.
3. What are your shipping costs?
For shipments outside the continental USA, please phone our Customer Service Center
at 1-510-592-7777 or contact us in Live Chat. Customers are responsible for international
duties, taxes and refused shipping charges.
4. What shipping methods do you use?
Our packages are sent via the U.S. Postal Service, Federal Express or through freight
carriers for oversized items.
5. When can I expect my expedited shipment to arrive?
We have two expedited options, FedEx Next Day service and FedEx Second Day service.
FedEx Next Day delivers the following business day (Monday - Friday) after shipment.
FedEx 2 day delivers two business days (Monday - Friday) after shipment.
Orders typically ship the same day if we receive them by 3:00 p.m. Mountain Time.
Shipment occurs the following business day (Monday - Friday) if orders are received
after 3:00 p.m. Mountain time.
Saturday delivery is available with certain restrictions. Please contact us at 1-510-592-7777
or in Live Chat if you have questions about this service.
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1. What are my international shipping options?
We offer U.S. Air Mail or Federal Express for our international shipping services.
Oversized will be sent through a shipping carrier and will require us to contact
you back with the charges after you have placed your order.
During the check out process you will have the option of selecting the shipping
option. There will also be a link to the shipping chart listing shipping costs that
do not require a quote.
APO & FPO addresses must use the U.S. Air Mail option, as FedEx cannot deliver
to a PO Box address.
2. What are your international delivery time frames?
FedEx International delivery
The time frame for delivery will be approximately 7 days for shipments to Canada,
Puerto Rico, Virgin Islands, Guam & U.S. Territories.
For all other countries the FedEx delivery time frame will be approximately 2 weeks.
Delays in customs may affect these time frames. Oversized packages cannot be sent
using this service.
U.S. Air Mail
The time frame for delivery could vary between 2 to 8 weeks. Customs inspections
are the main cause of delay but cannot be controlled by MySalwar.com.
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1. Can I place an order now if i dont have a credit card?
Yes, if you dont own a credit card, you can do a Western Union Money Transfer. Once you go to any Western Union office, they will give you Money Transfer Control Number (MTCN). You can send that 10 Digit MTCN Number to our email. Once you send that number, we can arrange for delivery of your parcel. Our system is unable to receive orders or hold
merchandise without a valid payment attached.
2. Can I use a gift card or coupon as payment?
Yes! During your check out, you may enter in your gift card or coupon number for
easy payment. The dollar amount is already stored in our files and will be automatically
3. Which credit cards do you accept?
We accept MasterCard, Visa, American Express and Discover cards.
4. Why am I charged a shipping surcharge?
Shipping surcharges are an additional fee added to items that are heavy and/or oversized.
The carrier will charge additional money for items that are large and assessing
this surcharge instead of getting individual shipping quotes makes the order entry
process quicker. Your original shipping and handling charges are taken into consideration
when setting this fee so that you only pay the correct amount of shipping costs.
5. Who bears the Local Taxes, Custom and Import Duties?
Local Taxes, VAT, Custom and Import Duties vary from country to country and all such expenses will have to be borne by the customer. If the government of your country/ region levies custom duties on courier services, the same would be payable by the customer. Any other expenses on account of local rules will be payable by the customer.
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